Frequently Asked Questions

To change or cancel your order, please reply to this chat or contact our customer support team as soon as possible. Once an order has been processed, changes or cancellations may not be possible.

Yes, you can update your delivery address by logging into your account and going to the 'My Addresses' section. If your order has already been placed, please reply to this chat or contact customer support to see if changes can be made.

We offer shipping within the United States via UPS and USPS. UPS delivery typically takes 3-5 business days, while USPS delivery usually takes 3-7 business days. Shipping costs may vary depending on your location and the products you ordered.

We accept various payment methods, including credit/debit cards, PayPal, certain Cryptocurrency and other secure payment options. Please see our Payment Information page for the full list of accepted methods.

Currently, we only ship within the United States. However, we plan to offer international shipping in the near future. Please stay tuned for updates on our shipping options.

We offer a 60-day return policy on most items. Products must be returned in their original condition and packaging. Please visit our Refund & Returns Policy page for more details and instructions. If you want to get a refund, please reply to this chat with your order number and email address for further assistance.

You can contact our customer support team by replying to this chat or via email, phone or our website's contact us form. On the phone at (888) 822-0092 or by email at support@expelium.com. Visit our Contact Us page for more details and operating hours. We're here to help!

To create an account, click on the 'Sign Up' button at the top of our homepage. Fill in the required information and submit the form. You will receive a confirmation email to activate your account.